Excellent Service - both EPTA and Easyrentcars.com
Mr. Bala
Malaysia
Reviewed: Tue, Apr 30, 2019
About EPTA:10.0/10
Upon arrival we waited almost 40mnt to get our car as due to jam during that time (LIMA). The 1st car we got we were not very happy as the staff inform us to keep an eye on the car temperature. As I'm travelling with elderly and kids I was worried if the car stop mid way and so informed the staff to get me a replacement. Within 1 hour, the staff managed to get a replacement car and it was brand new and super clean. Bravo to the staff for working on my request so fast and really appreciate it.
There was no airport pick-up sign as promised, and we ended up waiting for over half an hour. The car was in terrible condition. Extremely disappointed!
Like: We arrived 2 hours earlier than the estimated time, but still can get the car within 30 mins.
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Customer Service
Excellent Service - both EPTA and Easyrentcars.com
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