Trip to Los Angeles

Acceptable

Quick process, no extra insurance added.

This was my first car rental experience in the U.S. After leaving Los Angeles Airport, I had to look for the rental company shuttle at the roadside, there's a designated stop nearby that takes some searching. Once at the store, the pickup was fairly smooth with no extra sale fees. However, the originally booked mid-size SUV was replaced with a compact Chevrolet Equinox. The staff told us there were no cars of the booked type available. Although we weren't happy about it, the given car was newer and could still fit our luggage, so we accepted it. During this trip, we rented cars from three different companies and encountered issues each time. This was the least problematic experience.

Affordable prices

The car rental process was slow, and they tried to sell insurance during pick-up. Be sure to check everything before signing. Once you have the paperwork, go directly to the parking lot to choose your car; the keys are inside the vehicle.