A very good car rental company

This time I encountered a peculiar female staff member who forcefully sold additional insurance without asking and charged my card right away. When I checked the car rental agreement, I said I didn't need extra insurance and called the rental service's customer support to intervene. The representative asked the staff member to take the call, but she refused and withheld the rental agreement from me. After a long standoff, a manager-like Black gentleman took the call and handled the situation. Fortunately, I have had multiple rental experiences, but if it were a first-time renter, that female staff member might have succeeded. This issue is not specific to DOLLAR; it could happen with any company. Everyone should be cautious and promptly involve customer support to avoid lots of trouble.

There was a queue at the pickup and I wanted to book a Chevrolet Suburban, but I was told I would have to wait 3-4 hours with no guarantee. Eventually, I had to take a Ford SUV of similar size. On the way, there was an accident and the tire got a nail. The rescue hotline was unreachable, so I had to change the spare tire myself.

Terrible service, unreasonable demands. The two elderly Middle Eastern men had trouble even using a computer and couldn't process a card payment—so frustrating.

The condition of the car was not clearly stated. Suburban is supposed to be a long car, also labeled as a premium SUV and stated to have a 7-seater capacity with room for 3 large pieces of luggage. But when I arrived to pick up the car, it was an old, short version of a Tahoe. With 7 seats set up, there was scarcely any room for luggage. The condition of the car was old and worn. I had to switch to a KIA MPV and pay an additional $40 per day. What a scam!!