The store is small, with only three staff members. The place where the cars are located is far from where you handle the paperwork. The signage is not obvious, it's in the hotel's parking lot. We had to look around for a long time. Very annoying!

At the car rental counter, they told me the trunk of the originally booked Tiguan was small and suggested I get a CRV diesel instead as it had a larger trunk and was more fuel-efficient. They mentioned there was a brand-new car available, so I paid an extra 300 pounds to switch. However, when I went to the parking lot to pick up the car, they said there were no CRVs left and gave me a Volvo V70 that had already been driven over 20,000 km. Being away from home and short on time, I decided to go with it. Overall, it was just okay, maybe that's typical for a small company.

Great new car. Need for a deposit despite having excess insurance is a pain. Otherwise a very good experience for the price

Tried to sell more insurance coverage with big big push. Made customer to take specific photos and videos of car before start of use. Did not give any signee paper after return.

Booking was easy

Staff try to get as more money as they can to get you pay full insurance and cover or they give you hard time

Good service