The car models varied a lot, and there was a serious pressure to buy insurance... The car cost less than 3000 RMB, but the insurance was 1200 euros... Unbelievable! They said it was unsafe without insurance and that I could end up paying more if the car got damaged. Both sides had limited English proficiency, so that was the best I could do. Later, my Italian friend said their annual insurance costs were no more than that... Well, just consider it as buying peace of mind in this mafia-like place.

They made various excuses to force us into buying insurance and changing the car. Eventually, we got a similar car, and the cost increased from over 3000 to more than 10000. There are many scammers in Italy.

Scam! Paid in full in advance but still couldn't get the car! No refund! Staff at the store were rude and sarcastic! Couldn't find any official complaint channels, and our subsequent travel plans were ruined due to this, incurring additional costs exceeding the car rental fee!

When returning the car, the staff confirmed there was an extra 8 euros for fuel, and they promised to refund it to my card, but it still hasn’t been returned.

I ordered Mercedes-Benz Class B Full Size Wagon, but got Mercedes Class A small car. The service at Budget Fuimicino was terrible - there were no cars left when we arrived (10 pm), so we had to take what there was. I forgot to add full waiving insurance during booking and second driver. I ended paying over $600. I'm extremely disappointed with Budget and will never rent with them again