Toronto

We arrived at the airport a little after 7 PM. There were no other customers at the rental counter, so the procedure was quite fast.

Rented the car for a total of 2 days. The attitude was okay when picking up the car, but really bad when returning it. Since our English isn't very good, we saw a charge on the receipt and went back to the counter to ask about it. The counter said we had paid for one day but still owed for another day. We had already paid for two days in full through Zuzuche, so why were we being charged again? We tried calling Zuzuche, but couldn't get through during the National Day holiday. The phone just cut off after a few rings. After much back and forth, we still couldn't reach them. Is this what we can expect during an emergency? By then, the African-American lady at the Alamo counter was very rude and ignored us. We had to ask a male staff member nearby, who finally clarified that no additional payment was needed.

Satisfied

The car pickup process was simple and fast. The car was in good condition, making our road trip very enjoyable.

The check-in process was very thorough. To ensure we had a car with a GPS, they upgraded our vehicle and offered extra insurance options. The only issue was that the baby seat was missing one buckle.