New Zealand South Island

No car available at pick-up, taken elsewhere and given a car with an empty tank, causing issues for returning with a full tank.

The service is mediocre, and they charge extra for working overtime, even though they claimed to be available 24/7.

Supposed to be full-to-full, but it was actually empty-to-empty. They obviously had cars in good condition, but gave me a super old and broken one. I really don't understand where the high ratings came from.

Couldn't find the store at the airport and saw no one holding a sign. Had to call and wait 15 minutes for someone to come. However, the car was good. I rented a manual but got an automatic Smart. I wasn't fully prepared for the road conditions on the island, so the automatic helped a lot.

We specifically booked a “full to full” policy on the car to avoid all the usual scams but were given a “like for like” and, not surprisingly, it was almost empty. We were “helpfully” directed to the adjacent Shell station to fill up where they, not surprisingly, said that they only had the most expensive octane 100 fuel. We found out that this was also priced 20c/ltr above the norm. There is an EKO fuel station within 3km along the road away from the airport but this was, not surprisingly, not mentioned by the Caldera rep. As a result of this scam we paid rip-off prices for a grade of fuel we didn’t need and had to leave over half a tank of fuel in the car - neither of which would have happened if we had been given what we had booked.

Efficient with good follow up.