Did not get the reserved model; the vehicle performance was not good, lacking power.

Overall, it was smooth and satisfying.

The process was extremely slow. There were only three people in line, but it took nearly an hour. Customer service insisted on buying additional insurance, even though I had already purchased it. They had many excuses and insisted on buying more. If you refused, they showed displeasure. Additionally, I was charged an extra fee during pick-up.

Simple and convenient procedures, fast processing

The rental fees at Hertz are relatively high.