Overall service experience was good, and the car was picked up quickly.

Not sure if it's a common tactic in Los Angeles, but no matter what car you book, they always tell you on the spot that the car isn't available, and you have to pay extra to get a car. Since travelers can’t afford to waste time arguing, this has happened both times I rented a car. Can the rental service do something about it?

The process was slow and they did not accept a US driver's license. The only child seat available was a booster. The first car we got had tire issues, and we had to drive a loop to get it replaced. The whole pickup process took two hours.

Special thanks to Stephanie for her help. When the car I wanted was already taken, she arranged a better one for me. Much appreciated.

Upgraded the vehicle for just $5 a day