Didn't have the model I selected, had to wait a while for another arrangement

Good service, enough counters, and fast processing speed.

Quick pickup, no hard selling

A very good company

Queue times depend on how many people are there; if there aren't many Chinese, it won't be too slow. Service mainly depends on the renter's English proficiency; you can't expect everyone to speak Chinese. What kind of car you get is pure luck. I once booked a compact car but was able to take a small van after confirming with the staff, and there was no extra charge.