When returning the car, it was full of gas. Since I didn't want to go to the gas station, I paid cash at the branch. However, I don't know why 2109.23 Thai Baht was deducted from my credit card (it should have been 1800 Thai Baht). This amount was deducted automatically from my credit card in the afternoon after returning the car. Due to the language barrier, I didn't ask much. Everything else was okay, except for the deposit of 40,000 Thai Baht, which still hasn't been refunded. It doesn't seem necessary to hold such a large amount. Also, I had a local person call to communicate, and they seemed to promise an immediate refund. Overall, everything was fine, but the deposit process is taking too long. It's still not refunded!
The company's service is good, but the Thai people are too strict about time. I arrived 2 hours early, the car was already there, but they wouldn't give it to me. I had to wait for no reason, even offering extra money didn't help. I don't understand why the Thais think this way. Also, the store’s attitude towards Westerners is better than towards Chinese. PS! Do they think our English isn't good enough? It's definitely better than their Thai English.
The service staff had a great attitude and carefully explained all the precautions. They also informed us about the procedure in case of an accident. The car I received was practically new, having only driven 50 kilometers, and was in great condition. The store even offered child car seats, although we didn't rent one.
The efficiency is not high, although the attitude is good. Due to being one hour late, the large car was not reserved, and there was no prior phone notification. I will continue to rent from here in the future.
About QEEQ:10.0/10
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