Great Ocean Road - Twelve Apostles

Very satisfied. As expected from a big company, instructions were clear. I got a free upgrade, and the confirmation message after return was very clear, with no extra fees.

Waited too long to pick up the car, over half an hour purely for the staff to verify the information without any communication. No staff accompanied during pickup, making it impossible to confirm any potential vehicle issues.

Not bad

The process of picking up and returning the car was very smooth. The car was in good condition with over 20,000 kilometers on it, and it handled well. Unfortunately, the GPS rented from Hertz had a faulty power connection, causing it to repeatedly lose power unless the angle was constantly adjusted. Later, in Bairnsdale, although there was no GPS available, they helped confirm it was defective and suggested seeking help in Canberra. They also kindly printed out four pages of color Google Maps directions, which was very heartwarming.

High work efficiency, good and professional service attitude