Hawaii Three Islands

Terrible rental company, charging $100 insurance fee in the name of a deposit.

Waited too long

When I arrived, there weren't many people, so there was no line. However, I couldn't find the shuttle bus and had to walk after asking someone for directions. They told me my reserved car wasn't available and tried to upsell me another model, which cost more.

Our order included an additional driver, but the staff told us their system did not show it and that we had to pay extra. They said they checked multiple times and confirmed it was not there, so we ended up paying an additional 300 RMB. Moreover, the counter staff kept insisting that our car was insufficient and pushed us to upgrade to a better model, which we adamantly refused. In reality, the car we rented was completely adequate. We are very dissatisfied with the counter staff, as they had no intention of solving the problem. We will never rent from Budget again; their service is as cheap as their name suggests!

Big company, excellent in all aspects