Budget Catania Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Florence Bronte

Italy

Reviewed: Sat, Oct 27, 2018

About Budget: 2.0 /10

Very dissatisfied. They didn't reserve the agreed-upon car model for us, didn't inform us about the upgrade fee which turned out to be very high, and their bill had many more charges than the one from Zuzuche. The price tripled from 237 euros to over 800 euros. In a foreign country with language barriers and tight schedules, we were angry and helpless. Not sure if this is like the previous rental where many charges were based on final billing, but we ended up paying over 800 euros for just three days, turning 237 euros into more than 800 euros. It was a nightmare and I would never dare to rent a car here again.

Mini | Ford Ka or similar

2 day rental

Relevant Reviews on Budget Catania Airport

Edison Chamberlain

Italy

1 days rental

Reviewed: Fri, Jan 31, 2020

“Catania-Palermo”

About Budget: 2.0 /10

Absolutely avoid this Italian company, Budget. They are a rip-off. They push expensive insurance when picking up the car, and if you refuse, they give you an attitude. There's no staff present when you pick up the car. Even though we took photos of numerous scratches when we picked up the car, they were extremely strict during the return inspection and blamed all old scratches on us. They didn't acknowledge the photos we showed them. The damage estimate was shockingly high. Be very careful with this company.

Robert Joseph

Italy

1 days rental

Reviewed: Fri, Mar 15, 2019

About Budget: 2.0 /10

They were very picky about the translated documents provided by the rental service, insisting on purchasing their insurance; otherwise, no car pickup.

C.Trigo

Italy

7 day rental

Mini | Citroen C1 or similar

Reviewed: Wed, Jul 22, 2020

“Avis/Budget is not prepared to manage several customer at the time.”

About Budget: 7.0 /10

The service at the service desk was awful. Avis has charged my credit card again even if QEEQ already did.

Antonio

Italy

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Tue, Aug 20, 2019

About Budget: 8.7 /10

During the pick-up it should be more useful of the guy to tell us something about the car and if I need to pay toll somewhere or if the car has some scratches then just try to sell us more insurance.

About QEEQ: 10.0 /10