San Francisco, Monterey, Highway 1, Los Angeles, Las Vegas, Grand Canyon, Las Vegas

Very satisfied

It was okay. The queue was relatively quick. They initially gave me a Korean car, but I was not satisfied after picking it up. They immediately helped me switch to another car. However, the staff seemed to be South American and their English was not very good, so communication was difficult.

There was a discrepancy in the insurance items listed in the onsite contract compared to what was booked online, which took a long time to resolve, but eventually got sorted out. Car pickup was relatively simple.

The pick-up and return process at the DOLLAR San Francisco branch was quite efficient.

Would not use Dollar again. Alamo are better. The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need. Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.