New York to Washington

Booked a baby seat but had to pick it up at a different location, which was inconvenient.

When picking up the car, I asked how to pay for the tolls and was told the car has an E-pass, but it didn't. As a result, I had to wait for a bill for the tolls. Many highways in Massachusetts and New York don't accept cash and bill by mail, which is more expensive than E-pass. I'm unsure how much the toll fees will be now. When returning the car, I went to the shared location for Budget and Hertz at Union Station. The service attitude was indifferent.

It was okay. Communication was relatively good.

The pickup store is in midtown, the store is small, and the staff have an arrogant attitude.

The pick-up and return were both quick, and the condition of the car was good.