It was okay, just a bit slow.

Overall, the pick-up and drop-off service is convenient.

Almost got convinced to change to a different car. The price would have doubled.

I reserved an IMPALA, but got a Chrysler 300c at the store.

Dissatisfied 1) Waited for a long time at the store, at least an hour of queuing and waiting to get the car (due to insufficient staff on site as I was told); almost late for my meeting. 2) Originally booked a Ford FOCUS for 324 RMB per day, but was told no similar cars were available; the closest was a DODGE at 110 USD per day, which is a huge difference. What’s the point of allowing customers to select models during booking if this is how orders are managed?