Road Trip in Western USA

The wait to pick up the car was really long, even though it was scheduled for the agreed time, they did not adhere to it.

1. The shuttle bus stop at the airport was not clearly marked. We had to push our luggage around the area and only when we saw a small bus with the company logo did we realize where the stop was. 2. The rental location is actually quite a distance from the airport, not as close as described, so you should plan to spend an extra half-hour to pick up the car. 3. The place for car exchange was even more bizarre. It's in a garage with no signs and nobody knew about it. We almost missed our flight wandering around the garage. By the way, when exchanging the car, the staff just drove it away without any paperwork. 4. The final rental bill deducted $74 from my card. When I asked about the charges, I was told it was for emergency assistance and highway fees. I was speechless.

Language barrier, no Chinese service. The rental company only asked if I needed basic or full insurance. When I chose basic insurance, they added two mandatory insurances: PAI/PEC INSURANCE and RSP. I still don't know what RSP is! I originally booked a RAV4, but they gave me a Toyota Sequoia at the store. It was okay, just too big and fuel-consuming.

Long waiting time in line

The most unsatisfactory car rental experience. Europcar and Advantage operate jointly, so I recommend not renting from either! They over-pushed sales. When picking up the car, they asked where we were going. After telling them, they said every route has high tolls, some even costing $40, and they pushed an $11 toll package. We thought the $11 covered all, but it turned out to be $11 per day! Also, the RAV4 we booked wasn't available, so they gave us a mini SUV. Our luggage couldn't fit, although it would’ve fit in a RAV4. We were forced to upgrade for $220. Why should we pay for the upgrade when it's their lack of cars? We didn't voluntarily upgrade! The previous rental with Alamo through Zuzuche didn't incur any additional charges after pre-authorization, but this time there were all kinds of taxes and fees on site! The critical moment was reaching Zuzuche's 24-hour hotline, which was always unavailable. There were many people in line to pick up cars, so we had no choice but to accept. I'll never rent from this platform again. Very disappointed with Zuzuche too.