After getting off the plane, I had to wait almost an hour to complete the paperwork and get the car. I had already reserved a child seat online, but the rental company didn’t prepare it. When I went to pick up the car, I had to wait another half an hour for the seat. Finally, they gave me the seat, but they didn’t help with installation and there were no instructions provided.
I was upsold full insurance multiple times during pickup, even after informing them I already bought it domestically. It was irritating and I couldn't drive at ease throughout the trip. Otherwise, everything was great, convenient, and fast. I originally booked a manual wagon and paid an extra 10 euros to upgrade to an automatic Jaguar. It was a new car, and cars abroad get updated quite quickly.
Like: Got a free upgrade, which is always nice. But had to wait a long time behind just 1 other customer to get service.
Car was in excellent condition. Had a great trip in Germany with the car. The price was a steal, even for the basic SUV I had originally requested. Dislike: No answer at all when calling their office to extend! They absolutely don't pick up the phone. In the end, I had to go to the airport again on the day I was supposed to return the car, to extend my reservation.
During drop off, no receipt/information about billing was given.
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Customer Service
Relevant Reviews on Alamo Frankfurt Airport
Arno Harriman
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View more >Lambert Southey
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View more >Otherwise, everything was great, convenient, and fast. I originally booked a manual wagon and paid an extra 10 euros to upgrade to an automatic Jaguar. It was a new car, and cars abroad get updated quite quickly.
Joyce Fowler
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View more >R.E.
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View more >Joe Fdz
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View more >Dislike: No answer at all when calling their office to extend! They absolutely don't pick up the phone. In the end, I had to go to the airport again on the day I was supposed to return the car, to extend my reservation. During drop off, no receipt/information about billing was given.