The car rental company sent an inexperienced person to handle our order. They were not familiar with the process and their English was not good. They kept aggressively pushing for us to buy their insurance, repeatedly emphasizing that our insurance was from our home country and not theirs. They threatened that if there were any scratches, we would be fined 1700 euros. It was incredibly frustrating and it took almost 4 hours to complete the rental. We wasted half a day. I have no idea who will compensate for this loss. I will never use this company again.

1. The car was not the specified model. 2. It was almost out of fuel and not as agreed, full tank upon pickup and return. 3. The car was dirty, especially the windshield, which was covered in spots that couldn't be cleaned, affecting visibility.

Very efficient service, both renting and exchanging cars were very quick. Even though there was a scratch, it only took 20 minutes and there were no extra charges. However, the damage assessment took longer, which is typical in Europe where even settling a bill can take 30 minutes.

Everything was normal. All the terms were clearly explained.

The staff were very friendly and the rental process was quick.