Budget is the worst car rental company I have ever encountered. They added an extra $258 without my consent, including a $53 fuel charge. I repeatedly emphasized that I would return the car with a full tank, yet they still charged me $53 for fuel, taking advantage of my poor English as a woman. This place is truly unscrupulous. Additionally, my flight was rescheduled, and they demanded $250 for a 2-hour delay in returning the car. I will never use Budget again!

Crowded

No disponen de coches híbrido ni eléctrico como se hizo en la reserva. Personal del mostrador poco amigable.

Excelente proceso de reserva

The employee on the counter was very rude, he gave me a really small suv and he wasn’t dealing professionally

Amazing customer service when I called reporting a crack in the windshield.

My initial pickup experience was great. However, I had to return the vehicle twice for defect. (First return for minor problem) The first return was very problematic and chaotic and took a long time and car was dirty and sluggish. Customer service was less than stellar. The second return was faster but car did not have CarPlay which was inconvenient. Customer service was adequate. The final return was slow. Unable to checkout at car side with no reason given had to wait in long inside line with pickup passengers. No reason given, but later found i’d been erroneously charged for refuel. Online customer service was great. Sometimes was a long hold but reps were always pleasant and tried to be helpful.