Straightforward, although the first car they assigned was incorrect (mini-van rather than SUV).

Good price

Unnecessary charges, extremely irresponsible service

We booked the car at a certain price, then when we returned the car we were charged 100 Dollars more. I know the gas is deducted which is around 30 Dollars so, 70 extra dollars were charged for no obvious reason which doesn't encourage me to use Budget car again in the future

The car was damaged but the real issue was the cleanliness of it. Also the washer bottle was empty but when filled just after the hire when I noticed it, the water didn’t get to the front or rear screens -a legal and safety fail

Had an issue with first booking as you cancelled it administratively and I had real issues with resolving it by phone. I agreed a £50 voucher but got $50 and had to pay the difference in higher rental charges myself.

My initial pickup experience was great. However, I had to return the vehicle twice for defect. (First return for minor problem) The first return was very problematic and chaotic and took a long time and car was dirty and sluggish. Customer service was less than stellar. The second return was faster but car did not have CarPlay which was inconvenient. Customer service was adequate. The final return was slow. Unable to checkout at car side with no reason given had to wait in long inside line with pickup passengers. No reason given, but later found i’d been erroneously charged for refuel. Online customer service was great. Sometimes was a long hold but reps were always pleasant and tried to be helpful.