Overall, Thrifty is relatively cheaper. It seems to be a subsidiary of Hertz. Most of the service staff are from India and may try to add extra services. I checked Thrifty's official website in advance and learned about the additional charges. In the end, I insisted they cancel the extra fees.

The accident occurred around 4:00 PM on July 14th. After the accident, we tried contacting Thrifty car rental multiple times, but no one answered the phone. Even after the Las Vegas police issued the accident report at 5:58 PM, we still couldn't reach Thrifty. The police then called a tow truck to the scene, but the customer service from Zuzuche back in China advised us not to let the police tow the car. The temperature in Las Vegas that day was as high as 40°C, and we waited in the heat for a long time. It wasn't until 10:00 PM that Thrifty’s customer service contacted us. A tow truck finally arrived at 2:40 AM the next morning to take the car away. Our group of 10 was exhausted by the time we returned to the hotel. The 10-hour wait for assistance is completely incompatible with the service image of a major company like Zuzuche. This made us extremely uneasy about the remaining 10 days of our trip. Many places in the US (regular roads, highways, and tourist attractions) have no cell phone signal. If similar incidents were to occur during our trip, we might be in life-threatening or helpless situations. This led us to return the other car to the Las Vegas store early. We are extremely dissatisfied with your powerless apologies.

Average

Forcing me to buy third-party liability insurance, which is not required by other car rental companies.

Forcing us to buy insurance that overlaps with the one purchased on Zuzuche, and there’s an additional charge of 390 RMB for the repeated purchase. Please address this, Zuzuche!