Trip to Tuscany and Southern Italy

they are a cheating company 100 % , I have returned the car in the same condition 100 % as I have taken it from them , they changed my credit card for 930 euro without any right to do so !!!!! i have tried over 2 days to get in touch with them they refuse to even send an email !!!!!!! i am frustrated from this behavior

Qeeq is not helping me against the wrong doing of Drivalia pls help me get the correct situation as I was charged without any right !!!!!

Overall satisfied

The efficiency of picking up and returning the car is quite high.

The car had scratches all over. We provided photos taken at the time of pickup to prove that the damage was already there. We reported it to the rental company on site, and their staff agreed, but they still came to charge us for the damages.

I gave one star because the car matched the model I booked. However, the local rental company has many hidden fees, and the staff's attitude is very dismissive. When returning the car, they claimed that a handle cover was missing. I showed them the video and photos from when I picked up the car, which already showed the cover missing. They said 'no problem' at the time, but then noted it as damage on the return checklist. The staff was very dismissive and deceptive.