LA - Grand Canyon - Route 66 - Hoover Dam - Vegas - LA

I had to wait in line for hours and they didn't refund me after giving a lower tier car.

The counter staff used every method to sell us insurance. They showed displeasure when we declined and even said we couldn't rent without it. Eventually, we resolved it by contacting the rental company. When renting a car in the USA, be extra vigilant and do not buy extra insurance; it's quite expensive.

Limited car models. Originally booked a Grand Cherokee, but there was none available upon arrival. Had to upgrade the car and spent over 1000 extra. Staff service was excellent, quick car exchange was quite convenient. Everything was great except for the forced upgrade.

We specifically informed the staff at the counter that we did not want any additional insurance and the pick-up agreement stated a payment of $0 at the store. However, they added extra insurance without asking us and only asked for an electronic signature for confirmation. We thought it was for the deposit. When we returned the car, we found out an additional $150 insurance charge was deducted. It's very difficult to resolve such disputes in a foreign country, especially with language barriers. The staff only provided us with a complaint phone number and we had to complain ourselves. Changing our return date for this amount wasn't feasible, so we hope the rental car company can assist with this issue.

Like many other companies trying to sale an extra insurance policies and gasoline..

Ok.. Probably I'll use it again