Trip in the USA

Even though the app shows a lower price, there are additional fees when you get to the store. Please be aware.

The free shuttle was quite convenient. However, when picking up the car, the staff kept insisting that we buy full insurance, claiming that our coverage was insufficient and didn't include roadside assistance. Initially, I didn't want to add any more insurance, but my husband was concerned about potential issues if we didn't, so we ended up adding one, which cost about $30 more than what we had initially paid on the platform. They also tried to get us to pay $40 for a full tank of gas, which I refused. We found out later that there were nearby gas stations where filling up didn't cost nearly that much. The pick-up and drop-off process was quite smooth, and the car was fairly new.

The counter staff explained everything clearly and provided a GPS device. The GPS had free Wi-Fi and calling features, which were great! Except for the fact that the navigation wasn't very precise, it was convenient to use.

Even after clearly stating that no additional charges were needed, the rental company still added extra fees.

No Chinese service available, and there weren't enough cars when picking up, requiring coordination. Also, the vehicle's condition was not explained and needed to be asked in detail. The main issue was that after multiple confirmations with the staff that there were no extra charges, I found out upon returning home that I was charged for several items, totaling nearly $400! Friends, please look carefully at those incomprehensible abbreviations on the bill.