The pickup process was easy, very satisfied.

Very dissatisfied. Without informing me, a fee was suddenly charged after 3 days, claiming the fuel tank was not full, even though it was only one bar short. Charged over 170 CAD which is very unreasonable. Poor user experience. The car was not the one I selected; each car has a different price. I specifically wanted an American car but got a Korean one. How is the price difference calculated? Seems suspicious.

The downgrade of the vehicle was not promptly communicated, resulting in a very poor user experience.

It's okay. When I arrived, my requested car wasn't available, but they provided one at the same price. However, the one I got had a higher engine displacement and used more fuel.

The staff were friendly and clearly explained the vehicle's condition. They were also very patient when helping with the return process. Although the provided car model was different from the one I booked, it was even better. There were no additional sales or unclear charges.