Do not rent from Avis, they take advantage of customers. The car provided was seriously different from the one booked. Booked a Toyota, got a JEEP instead, and the fuel consumption was extremely high. Booked a gasoline car, got a hybrid instead, but using the hybrid as a gasoline car resulted in small tank capacity and high fuel consumption. I felt like I was always either refueling or on the way to refuel. The car's condition was poor as well; the car they gave me had a big dent that wasn't repaired but still rented out.

They gave us a very beaten-up Renault. Initially, they tried to provide us with a 5-seater which we rejected! We specifically stated that we didn’t need any insurance, yet they charged us over 390 euros for so-called insurance. There was no paper contract; we were asked to sign on a very small screen. I've rented cars in Italy many times but still got tricked!

I booked a car on the Zuzuche website and paid the full amount. However, when I got to the store, there was no car available. They took advantage of my lack of language skills (I only speak Chinese and a few words of English) and asked me to pay an additional 531.44 euros under the guise of an upgrade. After swiping my card, I felt something was wrong (fortunately, I hadn't signed their receipt) and immediately called Zuzuche to correct the order. But I still don't know if the money that AVIS charged me can be refunded, even though the Zuzuche agent said it would be based on the actual payment (I added an extra day to my reservation).

No explanation was given for the change in car model. The vehicle was average. They do explain the existing damages beforehand, which is reassuring.

We got a big car we didn't need that size, but the staff said the only one car available. And the car is always alarming for oil, annoying.