I bought roadside assistance insurance, so the staff didn't push any other services.

The car was in great condition and the process of picking up and returning the car was very convenient. I will rent from you again when traveling abroad.

The car stalled, and we were in a hurry to catch a flight. The company refused to replace the car.

The process of picking up and returning the car was very smooth. The car was in good condition with over 20,000 kilometers on it, and it handled well. Unfortunately, the GPS rented from Hertz had a faulty power connection, causing it to repeatedly lose power unless the angle was constantly adjusted. Later, in Bairnsdale, although there was no GPS available, they helped confirm it was defective and suggested seeking help in Canberra. They also kindly printed out four pages of color Google Maps directions, which was very heartwarming.

Professional service with no extra sales pitches