Rome-Florence-Switzerland-Venice

The front desk staff's English was very poor, making communication difficult

I was lucky when picking up the car as there was no line, but the staff had a very cold attitude. She handed me a form to sign without any explanation. I had to ask her everything and even the location of the pickup area was only clarified after I insisted on asking.

Satisfied

There were many people handling the rental process, queued for an hour. We reserved two cars, one Passat wagon was replaced with a Golf wagon, and the tank wasn't full. The parking lot was over 300 meters away, we had to walk there ourselves, no guidance provided, not very satisfactory.

The company's service was good. However, I didn't get the car brand I wanted, and the air conditioning wasn't strong enough in the car.