Nevada-Arizona-Utah-Nevada

Very satisfied, didn't have to wait in line for long.

Great condition, almost brand new

When picking up the car, the staff tried to sell me insurance, which I declined. Then they tried to sell me prepaid full tank gas at a bit over $2.20 per gallon, claiming it was cheaper than the city. I got confused and bought it. In hindsight, it wasn't a great deal. Firstly, the tank capacity is average for that car type, which might be more or less than my actual car's capacity. Secondly, you need to use up the fuel before returning the car, which is hard to gauge, requiring frequent refueling and mileage calculations. It's more convenient to refill near the return spot. The return process was quite fast, though. An inspector checked the car's exterior, issued a return receipt, and it was done in two or three minutes. Overall, it was a good experience.

The insurance visible to the counter was different from what I booked. No matter how I explained, they didn't understand. Ultimately, I had to seek help from local customer service who talked directly with the counter to resolve the issue. Luckily, we were two people. If we were traveling with kids or the whole family, the 2-hour delay would have been a bigger hassle. Who is responsible for this loss!!

Great service, five stars!