Took forever to get my car at LAX. Had to change vehicles a few days into the rental, at which point LAX changed my return time in SF. But when I arrived on schedule to drop off in downtown SF, the office was closed. Apparently LAX didnt know the closing time in SF. Had to go back to SF office 7am the next morning, but Thrifty charged me an extra day and a late fee - $91.33. I followed their instructions and they charge ME money for a THIRFTY MISTAKE. I am still trying to get my refund. Will never use Thrifty again.

Purchased insurance, but they still tried to upsell.

Although the car was slightly underpowered, it was praiseworthy that it completed the trip smoothly.

Insurance was added without asking. Very bad experience.

Renting the car was very convenient, I was worried because my English isn’t good, but it was very easy and great