“Awful in the communication and information upfront but the actual rental was smooth and easy”
About Dollar:7.3/10
The phone number on the booking confirmation was not a phone number but an excel converted string of numbers and letters.
The pin location that was included pointed to a location far off from the actual car rental office.
Nowhere on the confirmation was mentioned that the actual rental was through Thrifty car rental. This would have helped tremendously finding the right place...
“Mostly good, just pickup time and long processing time let the experience down”
About Dollar:8.3/10
45mins is too long to wait to pick up the car. Not enough staff and the process takes too long. It needs to be streamlined. I emailed on 20th July to get drop off instructions to Gatwick. No reply still after 10 days. Online instructions do not give details of what hours shuttle is available
Waited over 30 minutes to be picked up and taken to the off airport Thrifty rental offices. When inspecting the vehicle we were told that we had to take this specific vehicle as that was the only one available! We stated that it was too small, impractical and not as described.
We were informed that this was the only vehicle available and that there were no alternatives.
The offices were away from the airport in an industrial area so we had no option to choose another car rental agency. The car was not suitable as it had too little boot space for two normal sized suitcases. The only way we could fit our luggage in was to collapse the rear seats leaving our valuables exposed and meant that we couldn't fit passengers in the rear. Had to make the best of a bad situation as we were left with no option. Not the outcome we were hoping for.
Like: Very friendly but eficient staff, free upgrade, no hidden charges, no waiting, quick and friendly transfer to airport Dislike: nothing could be improved!
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View more >Dislike: nothing could be improved!