Melbourne, Great Ocean Road, Twelve Apostles, Forest Railway

Great service attitude, simple procedures

The store is very small, and you have to wait in line. The vehicle's condition is relatively good, but there are quite a few scratches. Since I had full insurance, the staff told me not to worry about it when I left because they didn't care how many scratches it had when I returned. However, I remind everyone that if you don't have full insurance, you should check carefully.

The car I initially wanted was unavailable, so the replacement was smaller. I had to pay more for a bigger one. There were few staff members and lots of issues, so it took me nearly half an hour to complete everything.

Picking up and returning the car at Melbourne airport was very smooth. The staff at the pick-up were very friendly and provided detailed and professional explanations of various scenarios. Their service was attentive, thoughtful, and very considerate.

Pretty good