London-York-Edinburgh-Isle of Skye-London

I booked an SUV, but got a Skoda instead. They said there were no SUVs left in the same category... Okay, I accepted it. On my way, the parked car was hit by a blue Golf, which was entirely the other party's fault. When I returned the car, I filled out the necessary forms. They said it would take about three days to confirm the responsibility with the other party's insurance company and send me an email, but there was no follow-up... Then I discovered that my credit card was charged £422 for all the car damages... Zuzu Car said they would contact the rental company, but there was no response. Finally, I had to email Avis myself, and they replied saying the investigation was still ongoing... There's no telling when the money will be refunded...

Very satisfied

We picked up the car at Edinburgh Airport, just a short walk from the terminal. We waited in line for about 20 minutes when we arrived around 10 AM.

Great car. Better than expected. Helpful staff. The only problem was wrong information on where the pick up point was. Stated "In terminal" Not. It was near the long stay car park 15 minutes walk down the road in the cold weather.

Booking platform and everything was fine. The only improvement could have been the correct information on where the Avis pick up point was.

They didn’t know I’d selected a VE Golf and wanted to give me a Renault Captur until I showed them the booking confirmation, so I think the reservation went through to them wrong

I like the auto rebook feature which keeps checking if the price has dropped and automatically redoes your reservation. I needed help with the additional insurance and the support team took many messages back and forth to try and get a suitable answer.