Los Angeles, Las Vegas, Grand Canyon, Utah

Satisfied.

Quite good, professional and attentive service

The service was okay, and they did try to sell insurance. Just inform the store that you already have insurance via the platform.

Overall, it was okay. The service was efficient, but I was charged hidden fees. After communicating with customer service, I got some of it back, but the final price was still higher than expected.

There was some trouble communicating due to language barriers when picking up the car, but the staff were very patient in explaining everything. The car provided as per our reservation didn't meet our needs, so they helped us upgrade to a newer, larger SUV. The trip went smoothly without any issues. When returning the car, we just filled up the tank as per the contract and cleaned the car a bit. It only took a minute to complete the return at the designated location, which was very convenient. It's best to rent from a big company like Avis; they are well-organized, and both picking up and returning the car are straightforward.