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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3454317357
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3454317357
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8-day Boring Roam in Phuket.

Reviewed: Sun, Oct 15, 2017
About Hertz: 6.0 /10
Picking up the car was quite a hassle. The sedan I booked was not available, so they gave me a hatchback instead. I had to wait from 2:30 AM to 5:00 AM to finally get the car. The company's counter is opposite Gate 4 at the International Terminal, but the staff sleep at night. Sometimes they don't answer the phone; you need to knock on the door behind the counter to wake them up. Don't follow the map to the Domestic Terminal; its counter closes at 7 PM. Also, the pick-up is by the roadside 7-11 outside the International Terminal. If no one is there, don't wait; go directly to the counter and ask them to call someone out. The 3 stars come from the return service - dropping the car at the airport only took 5 minutes. Additionally, the deposit was refunded quickly, within a week.

Relevant Reviews on Hertz PHUKET AIRPORT

Eden Marion

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Reviewed: Wed, Jan 31, 2024
About Hertz: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Marian Jessie

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Reviewed: Wed, Jan 10, 2024
About Hertz: 10.0 /10
Very satisfied, the procedures are simple and fast, no hidden charges.
About QEEQ: 10.0 /10

Fitch Euphemia

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Reviewed: Fri, Feb 17, 2017
About Hertz: 4.0 /10
The counter couldn't read our card and insisted it was our problem. Not until three people from different countries tried and failed did they admit it was their card reader issue. They offered no alternative solutions, wasting over an hour of our time. The first car they gave us was wrong, a smaller engine model. How come mistakes never work in your favor? We waited a long time for another car, and it still wasn't the model we reserved. Since the engine capacity was similar and we had already wasted a lot of time, we accepted it. Returning the car was even more frustrating. We called hours in advance to arrange the return but were told to call ten minutes prior. When we tried, the phone wouldn't connect. The airport signs were confusing, and we couldn't find the counter. We almost missed our flight and had to run to make it. It was a terrible experience.
About QEEQ: 8.0 /10

Janet Webster

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Full Size Van | Mercedes-Benz Viano or similar
Reviewed: Thu, Dec 28, 2017
About Hertz: 10.0 /10
The car was very new, and the service was excellent.
About QEEQ: 10.0 /10

Grover Gabriel

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Reviewed: Fri, Oct 9, 2015
About Hertz: 8.0 /10
As long as you bring the required documents and speak English, there are no issues. The shops in Phuket are small, so you cannot choose the car by yourself.
About QEEQ: 8.0 /10

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