No car available, only various temporary solutions, didn't drive myself

Waited two hours to pick up the car, and another half hour to switch cars.

Took more than half an hour, and a long line formed behind. They went ahead and printed the contract, including a prepaid fuel tank, super cover, and all sorts of extras. Politely declined, but they wouldn't accept no. Finally, after some insistence, they still set the rental time according to the first contract.

I booked an automatic car, but when I picked it up, they said they didn't have automatic cars available, only manual ones. They were very indifferent about it. The type of car you're given is determined by the number of people in your group and your luggage, it has nothing to do with what you reserved in advance. They kept pushing insurance, saying it wouldn't be safe without it, making me doubt the reliability of the insurance bought through the rental website.

They made various excuses to force us into buying insurance and changing the car. Eventually, we got a similar car, and the cost increased from over 3000 to more than 10000. There are many scammers in Italy.

Booked a Mercedes B class estate (or similar) got a Skoda estate which I was told was equal to a Merc... Thought I then agreed for the delta between used fuel and full tank, not a full tank so again was fleeced of an extra 50 euros. Price doesn't include VAT which is misleading. Kids' car seat pricing is a con as is the charge for an extra driver...