National Parks of Canada

It was quite convenient to reach the rental point, and the procedures were relatively simple.

The staff at the Calgary airport counter kept pushing for an upgrade. When I refused, they looked visibly displeased. While I was picking up the car, one of them sarcastically told a colleague, 'I suggested they upgrade, but they didn't want to. I really don't like this car.' The colleague responded with equal disdain, 'I don't like it either.' Additionally, during the return, I inspected the car with the staff and reminded him that I had rented a GPS and placed it on the steering wheel. He said everything was fine and didn’t verify the charges with me; he just asked if I was paying with a credit card (which was already authorized during pickup). He confirmed there were no issues with the car, so I agreed to the payment immediately. To my surprise, I later found an 'equipment replacement' charge on the receipt after I reached the boarding gate. I reported it to the rental car customer service right away, but Alamo never responded. When I called Alamo's customer service today, they said the GPS was missing and kept telling me they would escalate my issue. It's been two weeks now. Do I need to record the entire return process to protect myself? How can they simply decide the GPS is missing? The inspection staff charged me for it immediately. Are they taking advantage of foreign travelers? The rental contract included airport construction fees and taxes, but these were also overcharged ... what a hassle.

We booked a Jeep, but only a small car was available at the site. It wasn't enough space for 3 people and 3 large pieces of luggage, so we had to pay nearly 2000 extra to switch to a standard SUV.

The Alamo in Calgary is very good. When I arrived it was already early morning, but the only staff member was still very friendly and didn't try to upsell anything. This time I finally rented a Grand Cherokee and wasn't switched to any other model. The car had only 4000 km on it, almost new. It accompanied me through snow mountains and grasslands on my trips to Banff, Jasper, and Canmore. Perfect.

慣れない私たちに丁寧に接してくれました。本当にありがとうと伝えたいです。