The service was quite fast, but it felt a bit difficult.

Convenient pick-up and drop-off, no unnecessary delays. I purchased full insurance through QEEQ, and they did not try to sell me any additional insurance.

Had to wait the whole morning, which was frustrating.

The trip experience was not good. First, even though I specifically booked an American car in the U.S., I only got an equivalent Korean car. After driving for a day, the tire punctured, and I spent the entire morning at the service center. They didn't replace the car, so I had to get it repaired, which was free but disrupted the itinerary, causing us to miss some planned attractions. When we got to Los Angeles, another tire broke. This time, I spent half a day and they gave me a Japanese car instead. The two incidents wasted a lot of our time and the experience was terrible. However, in the U.S., all repair costs, including a damaged side mirror, were covered by the rental company, making the super insurance I bought from Zuzuche seem unnecessary.

Efficient service, no insurance upselling, got a Reiz, Toyota cars are truly great to drive.