The counter is right in the baggage claim area, indoors. The car was parked at a temporary parking lot just outside the airport. Renting at the airport is more reliable and relatively cheaper than in other parts of the island. I hoped to get a Jazz (Honda Fit), and indeed that's what I got. The car was in good condition, though not brand new. We drove for 10 days from the south to the north, nearly covering the entire island.