Very satisfied

Overall, the pick-up and drop-off service is convenient.

Overall, I am satisfied. They didn't push extra insurance. Initially booked a GPS, but later rented a WiFi device in China and downloaded Google Maps in advance, so I didn't need the GPS anymore. They refunded it directly when picking up the car. Returning the car was also very quick!

I reserved an IMPALA, but got a Chrysler 300c at the store.

Dissatisfied 1) Waited for a long time at the store, at least an hour of queuing and waiting to get the car (due to insufficient staff on site as I was told); almost late for my meeting. 2) Originally booked a Ford FOCUS for 324 RMB per day, but was told no similar cars were available; the closest was a DODGE at 110 USD per day, which is a huge difference. What’s the point of allowing customers to select models during booking if this is how orders are managed?