The queue took a while, but there were plenty of counters.

The waiting time was too long, more than 2 hours.

The return process was very rough, and I was overcharged. There was a quarter tank of gas left, but they charged me for a full tank. They pre-charged for the tolls, then didn't check at the return and just took the full amount, over 100 dollars. I had to go to the counter to cancel it.

We specifically informed the staff at the counter that we did not want any additional insurance and the pick-up agreement stated a payment of $0 at the store. However, they added extra insurance without asking us and only asked for an electronic signature for confirmation. We thought it was for the deposit. When we returned the car, we found out an additional $150 insurance charge was deducted. It's very difficult to resolve such disputes in a foreign country, especially with language barriers. The staff only provided us with a complaint phone number and we had to complain ourselves. Changing our return date for this amount wasn't feasible, so we hope the rental car company can assist with this issue.

The staff was responsible and patient in helping us select a vehicle, but they constantly tried to sell us a full tank of gas and road assistance, which was quite annoying!