Vancouver Downtown, Victoria - Butchart Gardens.

Satisfied

There was only one person in line, with three employees assisting.

Even though I already purchased the full insurance package, the staff still tried to sell additional insurance.

Picking up the car at Vancouver Airport is a trap. There’s an additional C$165.5 airport pickup fee, and various extra insurances. I rented the car for three weeks, and adding one more driver cost another C$324. These fees are not disclosed when booking online. It's really a rip-off. I already paid over C$8,000 in China, and had to pay another C$6,000 in Vancouver. There were no discounts at all! Poor experience.

The counter staff had a tough attitude, pushing us to buy insurance and claiming that the insurance we bought from Zuzuche had no coverage in Canada. We only rented the car for 3 days to drive around Vancouver, so there was no need to pay an additional 81 CAD for insurance. After insisting, we took the car without extra insurance. We traveled from Toronto to Montreal for 14 days, stayed in Montreal for 3 days, and drove from Calgary to Seattle for 12 days, using 4 different car rental companies. This was the worst experience.