1. We booked a 5-seater Land Cruiser on the QEEQ website, but the actual store only had a 2-seater Cruiser, which couldn't accommodate our group of four. We then switched to an XC70 model, but due to either unclear communication from the staff or our misunderstanding, we thought the 938 NOK fee was the total cost, but it was actually an additional charge.
2. On the return day, due to unavoidable circumstances (ferry from Reine to Bodo was canceled due to strong winds), we had to drive back the same way we came from Lofoten Islands. Although we tried our best to return on time, the 8-hour delay resulted in an extra day's rental fee. It is unreasonable to make us bear this cost.
Picking up the car was convenient without long waiting times. The process was simple with no additional charges. After signing the agreement and getting the car keys, I could pick up the car myself. Returning the car didn't involve lengthy inspections, and the vehicle was in very good condition.
I booked the car for the weekend, but the foreign staff was off duty. One employee made a special trip to come, unfortunately, he was late. While waiting, you start to question your life choices, feeling fooled. No calls to inform or contact options. Sigh!
When returning the car at Stavanger Airport, there were no specific instructions, just an address that our GPS couldn't locate. When we called for help, we were given incorrect directions, causing our group of five to drive around the airport for over an hour and miss our flight, which was a huge loss!
The service is convenient and reliable. However, since the place is small, after this flight left, the counter was empty by around 3 PM. The staff was nowhere to be found because they said they were handing over vehicles. The town office is also closed on weekends, but someone answers the phone.
About QEEQ:10.0/10
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