Universal Studios Hollywood, Las Vegas, Disneyland

It took over 2 hours from the start of waiting in line to the end of the process, even though there were fewer than 10 customers ahead of me. There were four service counters, but the staff were extremely slow. They moved slowly even when walking or copying documents. Additionally, two of the counters’ staff took a half-hour break to go to the restroom or rest, wasting customers' valuable time. A car rental company should process things quickly since customers who just landed usually have urgent matters to attend to. The efficiency and capability of the service are simply unbelievable.

Forced to buy insurance, very rude attitude

I will never hire a car from Advantage due to the counter staff and his supervisor tried to sell me SLI “ supplementary liability insurance “ and refused to give me the car unless I pay for the SLI which is already included in my insurance CDW/SLI. They insisted that my policy does not cover it.

Easyrentcars.com was EXCELLENT.

Like: Seamless, fast and easy drop-off. Good price, even with different pick up and drop off cities.
Dislike: Wait for initial pickup was pretty long.

Like: They didn't have the car I reserved so I was automatically upgraded.
Dislike: The only I would change would be to have online access to my reservation to make adjustments such as change of pickup time or be able to add a driver.