Beautiful Great Ocean Road

Good

It was easy to find the AVIS counter inside the terminal at Avalon Airport. The staff at the counter were very helpful. When I mentioned my preference for Toyota cars, they immediately swapped my initial reservation for a Camry, and reminded me that the car had a foot brake, which was very encouraging for me as a first-time right-hand drive driver. The return process was also very pleasant; the staff just asked if the tank was full and cheerfully said 'OK'.

The service was excellent, and the pick-up and drop-off processes were very fast.

The offline navigation by Tantu is absolutely terrible, and I have to emphasize it three times: it is completely unusable throughout the whole trip.

Car condition exceeded expectations. Clean and fuel efficient.