First and great car rental experience

Overall service is satisfactory.

Arrived early, staff explained early pickup and return, smoothly collected the car

Good

The car return experience was terrible: We weren't informed about the return parking lot address, only the front desk address. No signage or Chinese instructions for the return process. For those of us who are not very good at English, it was confusing. The staff told us to turn left at the first intersection, but it was actually the left turn at the entrance of the garage ahead. This caused a long search for the parking lot address, and we drove around the area many times due to unfamiliarity with the roads.

The offline navigation by Tantu is absolutely terrible, and I have to emphasize it three times: it is completely unusable throughout the whole trip.