I traveled from Denmark to Iceland, then to Norway, Finland, and Sweden, and finally back to Denmark

Iris Gallup

Sweden

Reviewed: Sat, Sep 9, 2017

About Hertz: 6.0 /10

The store is not big, but the car rental process is self-service using machines. It was the first time I encountered this in all my global car rentals. However, I had some issues—the Chinese driver's license and the Zuzuche white translation paper could not be fed into the scanner. At this point, a staff member came out from behind a rolling door to help me, but we couldn't solve the problem because our document size was too big. He ended up using some document to substitute, which finally resolved the issue. There was another problem during payment; they didn’t accept cash, only credit cards. I asked why they didn't make this clear when I booked the car, and they apologized but still wouldn’t accept cash. I had to use a credit card to pay. The Swedish Krona I exchanged was a niche currency, making it even more cumbersome. I hope Zuzuche and the rental car company can inform customers about this in advance.

Hertz

Stockholm

Sweden

1 days rental

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Sandra Edison

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Kiruna

Sweden

Reviewed: Thu, Feb 6, 2020

About Hertz: 10.0 /10

When we arrived at Kiruna train station, we found that the car pickup point was further away, and we needed to take a taxi. However, it was snowing heavily, and there were no taxis available. Reluctantly, we called the rental company, and they came to pick us up without hesitation. It was like a godsend!

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Linkoping

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Reviewed: Fri, Sep 22, 2017

“Linköping, Gothenburg, Tranås”

About Hertz: 6.0 /10

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Stockholm Arlanda Airport(ARN)

Stockholm

Sweden

Reviewed: Tue, Sep 13, 2016

“Sweden-Denmark-Norway-Sweden”

About Hertz: 10.0 /10

Very patient, and they upgraded our car for free seeing that we had a lot of luggage

About QEEQ: 10.0 /10

D.Swanborough

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Compact | Kia Ceed Estate or similar

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Angelholm Airport(AGH)

Angelholm

Sweden

Reviewed: Thu, Jun 30, 2022

“Do try and avoid booking a car on Midsummers Eve.”

About Hertz: 10.0 /10

Considering in was midsummer weekend collection went well even though I had to pick up the car much earlier than booked because of early closing. Communication through email was good but letting me know I had to get to the collection point earlier meant leaving our Copenhagen hotel after 4 hours sleep. I never met any Hertz staff! But understand it was midsummer celebration time.

About QEEQ: 10.0 /10

Everything was smooth except an error on the confirmation page meant the insurance didn’t show. When asked you sent this on. You prepared a list of paperwork I needed to print out to show and said I needed an international driving permit. So I took time to buy one even though the Swedish government say it’s not necessary. At the collection point from the information desk at the airport the only thing checked was my UK license. No Hertz staff around because of midsummer and I had to change my plans to collect the car being forced to get there 3 hours sooner or no pickup. That meant leaving Copenhagen hotel after 4 hours sleep to catch train to be there. At least Hertz kept me informed about this all though at last minute.