Overall very good experience

The car was too small, so I had to pay extra for an upgrade.

The car was great and the service was fast. No up-sell on inrurance.

Price drop protector worked great. I saved about 40% of the initial booking price.

Accueil minable sur l'agence de sassari (viale porto torres). Aucune indication et d'aide sur le véhicule, notamment le carburant c'était une essence et non diesel comme l'agent de comptoir nous l'avait mentionné. Voiture donnée sale. L'agent est venu ouvrir l'agence à 9h20 au lieu de 9h comme prévu et sans s'excuser du retard!

I was completely disgusted and annoyed at the service that I received from Europcar at Naples Airport and the staff are ruining the reputation of both Europcar and Easyrentcars.com! I pre-booked and paid for a Fiat 500L or similar in full, weeks before I actually arrived in Naples. My request for such a car was specific as there were two adults, one 11 year old, a baby, one car seat, two large suitcases, one small suitcase, one holdall plus four small bags. When i turned up I was told there was no Fiat 500L available and I wasn't offered something comparable OR better to compensate for this. Instead I was told I could have an Alfa Romeo Giulia for & Euros extra a day and when I declined, I was offered a Peugeot 208 that had so many bangs, dents, scrapes and scratches on EVERY panel, that it was only suitable for a scrapyard! It was also far too small and filthy! I was not even offered a discount on the price, compared to a Fiat 500L, even though the receptionist was only too willing to get an extra 7 Euros a day out of me for the Alfa Romeo. Any other reasonable firm would have considered renting me a better vehicle for the same price but not at Europcar Naples Airport. However, once I complained they decided that their 'scam' wouldn't work and after a 30 minute wait...a freshly prepared Fiat 500L turned up and I was able to get on with my holiday. The Fiat 500L was in good condition and clean although it had a scuffed front nearside alloy. (I also discovered later on that during servicing of the engine, some one had left an engine panel off, over the oil cap and it was dangling dangerously close to the radiator fan). Other than that the car was great. Unfortunately when I returned the car with a full tank of petrol as required I discovered today, that Europcar have added £46.12 to my credit card which i can only presume is for diesel and I have already been in contact with the Fraud Dept for my credit card! Apparently this is a commonplace scam of theirs!

Booking through Easyrentcars.com was straight forward and good (even if the price was a little too high for a week's rental of a Fiat 500L). But it was the best price for such a car at the time. i had no issue with the booking process, payment or downloadable information etc. however, the same cannot be said of Europcar at Naples Airport.

O carro estava sejo por dentro. Cobram taxas extras por tudo. O local para retirada / guichê é péssimo ( VCE Airport ). Me deram um ticket de estacionamento que não funcionava, e precisei voltar ao guichê para pegar outro... Sinceramente, me arrependi, e só não devolvi o carro antes do prazo, pois não tinha como cancelar os hotéis que tinha reservado.